Appointment Scheduling in Automotive Cloud

Managing customer touchpoints effectively is critical for modern automotive dealerships and service centers. This comprehensive text-based course teaches you how to design, configure, and maintain robust scheduling systems within Automotive Cloud. You will learn to handle everything from test drives to complex multi-resource vehicle maintenance bookings. What you'll learn: - Understand the foundational data model of Automotive Cloud scheduling - Configure step-by-step flows for test drives and vehicle service appointments - Integrate Agentforce to enable automated, intelligent booking interactions - Manage service resources, technician availability, and dealer operating hours - Resolve scheduling conflicts and optimize service capacity The course begins with essential terminology and structural setup before walking you through realistic configuration scenarios and best practices for daily operations. It is designed for administrators, business analysts, and operations managers who are new to Automotive Cloud, with no advanced technical prerequisites required. Start reading to master modern automotive scheduling workflows.