Assistive Technology Support Fundamentals

Navigating digital devices and applications can present unique challenges for individuals with physical, visual, hearing, or cognitive impairments. Assistive technology support specialists play a vital role in overcoming these barriers, helping users build independence through practical guidance and accessibility configurations. This course prepares you to deliver compassionate, structured support for users adopting assistive devices and software. You will learn how to evaluate user requirements, navigate key accessibility standards, and configure essential software settings to create an inclusive digital experience. What you'll learn: - Understand core accessibility concepts, essential terminology, and Web Content Accessibility Guidelines (WCAG) basics. - Explore key assistive devices and software, including screen readers, speech recognition, screen magnifiers, and switch access systems. - Assess individual user needs across visual, motor, auditory, and cognitive capabilities. - Configure built-in accessibility tools across modern desktop and mobile operating systems. - Develop patient, step-by-step written guidance techniques for non-technical learners. - Practice troubleshooting common accessibility challenges in everyday applications. The course begins with fundamental terminology and standard concepts before walking you through real-world support scenarios and configuration guides. Designed for absolute beginners, this text-based program requires no prior background in technical support or assistive technology. Start reading to help make technology accessible to everyone.