Salesforce Agentforce: Build and Deploy AI Agents

In today's business environment, autonomous AI agents are transforming how organizations handle customer service and internal workflows. This text-based course guides you from the fundamental concepts of AI agents to deploying your own trusted digital assistants within Salesforce. You will learn how to align AI capabilities with business strategy, configure agent actions, and ensure secure, accurate operations. Through this course, you will learn to: 1. Understand the core principles of autonomous AI agents and how they differ from traditional chatbots. 2. Formulate a strategic AI planning roadmap tailored to your organizational needs. 3. Configure Agentforce topics, actions, and instructions to guide agent behavior. 4. Integrate trusted data sources to ensure accurate, context-aware agent responses. 5. Apply modern trust and guardrail standards to protect sensitive customer data. 6. Deploy and monitor AI agents safely within your Salesforce environment. Starting with foundational AI terminology and strategy, the course moves step-by-step through configuration, testing, and deployment workflows using clear, written explanations and practical scenarios. This course is designed for business analysts, administrators, and tech-savvy professionals new to AI agents, with no prior coding or advanced machine learning experience required. Begin reading today to start building intelligent, autonomous agents for your organization.