A+ Core 2 (220-1102) IT Support and Security Fundamentals

Success in the IT field begins with a deep understanding of software environments and security best practices. This course provides a clear path for beginners to master the essential skills required for modern technical support and help desk roles. You will gain the knowledge needed to manage diverse operating systems, protect data from cyber threats, and follow professional operational procedures. Through detailed written explanations and technical scenarios, you will learn how to handle real-world technical challenges with confidence and precision. What you'll learn: - Install and configure Windows, macOS, and Linux operating systems effectively. - Implement security best practices including multi-factor authentication and Zero Trust concepts. - Troubleshoot software, mobile devices, and common security vulnerabilities. - Apply operational procedures for documentation, change management, and professional communication. - Manage user accounts, permissions, and workstation security settings. - Understand the basics of scripting and remote access technologies. The course begins with essential IT terminology and basic system concepts before advancing into detailed security management and systematic troubleshooting workflows. It is designed specifically for beginners with no prior technical experience or prerequisites. Start building your professional IT foundation today.