Build Your First Conversational Agent with Copilot Studio

Organizations are rapidly adopting conversational AI to improve customer support and automate routine inquiries. This course introduces you to the fundamentals of building custom AI agents without writing complex code. You will transition from a beginner to a confident creator of digital assistants, learning how to structure natural conversations, manage user inputs, and leverage generative AI capabilities to handle complex queries. What you'll learn: - Understand foundational conversational AI concepts and Copilot Studio terminology. - Create custom topics, trigger phrases, and conversational paths for common scenarios. - Manage variables and extract entities to personalize user interactions. - Integrate generative AI features to handle unexpected user questions smoothly. - Publish your digital assistant to various channels and review performance analytics. The journey begins with essential definitions and core concepts of conversational design. You will then progress through step-by-step written guides on building logic, testing conversational flows, and refining your agent's responses. This course is designed for beginners, business analysts, and customer service professionals with no prior coding experience or technical background. Start reading today to build your very first intelligent digital assistant.